This Refund Policy applies to all platforms, websites, domains, and subdomains operated by Thiingo LLC, collectively represented as thiingo.com, tattoo.thiingo.com, guitartab.thiingo.com, therapy.thiingo.com. By purchasing any digital product through these sites, the customer agrees fully to the terms described below. All the rules stated here apply equally across every page and service included within our network.
No Refunds for Digital Products
All products offered by our platform are digital goods delivered instantly at the time of purchase. Because digital files cannot be returned once they have been accessed, downloaded, or delivered, all sales are final. For this reason, we do not provide refunds under any circumstances, and purchasing a digital product from any of our sites or subdomains means the customer accepts this condition fully. Instant digital delivery prevents the possibility of reversing or undoing the transaction in a way that would allow a refund.
Accidental or Mistaken Purchases
Purchases made accidentally, by mistake, unintentionally, or without full understanding of the product do not qualify for refunds. We are not responsible for user errors such as selecting the wrong product, making duplicate payments, misunderstanding the content, or allowing unauthorized individuals to use the customer’s device or payment method. Because digital content cannot be reclaimed, no refunds, exchanges, or credits will be issued for any accidental or mistaken transaction.
Technical Access Issues
If a customer experiences difficulties downloading or accessing a purchased digital item, this does not qualify as a reason for a refund. However, we may assist by resending the download link or providing an alternate method of access when possible. These actions are offered solely as customer support and do not represent, imply, or replace a refund. The responsibility for maintaining compatible devices, updated software, and stable internet access lies with the customer.
Defective Files or Delivery Errors
In the rare case that a digital file is corrupted or fails to open, we may choose to provide a corrected version or replace the file. This measure is taken to ensure customer satisfaction but does not constitute a partial or full refund. The customer agrees that receiving a functional replacement file resolves the issue completely and does not generate eligibility for a refund.
Chargebacks
If a customer initiates a chargeback, we reserve the right to dispute it with supporting evidence, including delivery confirmation, access logs, and purchase records. Fraudulent chargebacks or attempts to receive digital products without payment may result in the loss of access to our services or legal measures if necessary. Customers agree to contact us first to resolve any technical issues before attempting to dispute a payment.
Contact Information
For assistance related to technical access or file issues—not refunds—customers may contact us at info.josecabiativa@gmail.com. We will do our best to help resolve access-based concerns, but no refunds will be provided under any circumstance.